返金ポリシー

Exchange, Return & Refund policy

 

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request a return.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Returns will only be entertained if there is any manufacturing defect.

To start a return, you can contact us at info@makutextiles.com.

Please note that returns will need to be sent to the following address:  Maku Textiles Private Limited , MAKU TEXTILES PRIVATE LIMITED , Room No. 404, Block - B, LB - 1, Shilpangan Complex, Sector - 3, Bidhannagar, Salt Lake, 700091 Kolkata WB, India

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@makutextiles.com.

 

Exchange: 

Goods once sold cant be exchanged. Only in exception cases where sizes mismatches, then exchange might be considered. 

Goods sold during a sale event are not eligible for return and/or exchange. 

 

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

NOTE : Unfortunately, we cannot and do not accept returns on sale items or gift cards.